377bat's Privacy Policy
The security of your personal information is 377bat's top priority — read this policy to learn how we use and keep your data safe.
Introduction and Scope of Policy
377bat is a trusted online gaming and betting platform in Bangladesh. This privacy policy explains in detail how we collect, use, store, and protect the personal information you provide while using our services.
This policy applies to the 377bat website, mobile platform, and all related services. By opening an account on our site or using our services, you are considered to have given your consent to the terms of this privacy policy.
If this policy changes, we will post an update notice on the site and the "Last Updated" date at the top of the policy will change. We ask that you review this page regularly.
What Information We Collect
377bat collects your information in various ways. The types of information are described in detail below:
2.1 Registration and Account Information
The following information is collected from you when you create an account:
- Full name (in Bengali or English)
- Date of birth (for age verification — for users aged 21 and above only)
- Email address
- Mobile number
- Password (stored in encrypted form)
- Preferred currency (BDT / Taka)
2.2 Identity Verification (KYC) Information
The following information may be requested to ensure secure transactions and prevent fraud:
- National ID (NID) number
- Passport or driving licence details
- Proof of current address
- Age verification documents
2.3 Financial Transaction Information
The following information is recorded for deposits and withdrawals:
- bKash, Nagad, or Rocket mobile banking number
- Transaction amount and date
- Transaction ID and reference number
2.4 Usage and Technical Information
The following is collected automatically while you use the site:
- IP address and device type
- Browser information and operating system
- Log of which pages you visited on the site
- Session duration and activity
- Information collected through cookies and tracking technologies
How We Use Your Information
377bat uses your information only for specific and legitimate purposes. Those purposes are clearly set out below:
Account Management
Your information is used to create, verify, and manage your account. Without proper identity verification, it is not possible to keep an account active.
Transaction Processing
Financial information is used to securely process deposits and withdrawals through bKash, Nagad, and Rocket.
Fraud Prevention
Information is analysed to ensure account security, detect suspicious activity, and prevent financial fraud.
Customer Support
Relevant information is used to resolve your issues quickly through 24/7 Bengali live chat support.
Service Improvement
Usage patterns are analysed to further improve the platform experience. This analysis is done in a completely anonymous manner.
Communication and Notifications
Email is used to inform you about important account updates, transaction confirmations, and promotional offers.
Cookies and Tracking Technologies
Cookies and similar technologies are used on the 377bat website. Cookies are small text files stored in your browser or device.
4.1 Cookies We Use
- Essential Cookies: These cookies are necessary to maintain login sessions and keep the site's core functionality running.
- Functional Cookies: Used to remember your language preferences and account settings.
- Analytics Cookies: Collect site usage statistics to help improve our services.
- Security Cookies: Help detect and prevent fraudulent activity.
You can turn off all cookies except essential ones by changing your browser settings. However, disabling some cookies may limit certain features of the site.
Sharing Information with Third Parties
377bat does not sell your personal information and does not transfer it to third parties without your permission. However, information may be shared in the following limited circumstances:
- Payment Processors: Only the information necessary to complete transactions is shared with bKash, Nagad, and Rocket.
- Technology Partners: Limited information is shared with technology service providers required to operate the platform.
- Legal Obligations: Information may be provided to comply with applicable laws in Bangladesh, court orders, or regulatory authority requirements.
- Fraud Investigation: Information may be provided to relevant authorities in cases involving investigation of serious fraud or criminal activity.
We ensure that all third parties meet our privacy standards and we maintain appropriate data protection agreements with them.
Data Security Measures
377bat uses industry-standard technology and practices to protect your personal information. The key components of our security framework are listed below:
SSL encryption
All data transfers are protected by SSL/TLS encryption.
Firewall Protection
An advanced firewall system prevents unauthorised access.
Password Hashing
Passwords are never stored directly — only their hash is kept.
Round-the-Clock Monitoring
System activity is monitored 24/7.
However, no organisation can guarantee complete security on the internet. You are therefore advised to keep your login details confidential and to log out immediately after using an unfamiliar device.
Data Retention Period
377bat retains your information only for as long as it is necessary or legally required. The retention period for different types of information is listed below:
- Active Account Information: Complete information is retained for as long as the account remains active.
- Closed Account Information: Financial information is retained for a minimum of five years after account closure, as it falls under financial regulations.
- Transaction Records: Records of all financial transactions are kept for the applicable legal time period.
- Log Files: System logs are automatically deleted after 90 days.
- Customer Support Records: Support tickets and chat history are retained for up to two years.
Your Data Rights
As a 377bat user, you have certain important rights over your own information:
8.1 Right to Access Information
You may request to view what information we hold about you at any time. We will respond within 30 working days of receiving such a request.
8.2 Right to Correct Information
If any of your information is incorrect or outdated, you may request that it be corrected or updated. You can also change some information directly in your account profile.
8.3 Request to Delete Information
When closing your account, you may request that your personal information be deleted. However, due to legal obligations, certain information (particularly financial records) must be retained for a specified period.
8.4 Right to Opt Out of Marketing Communications
If you no longer wish to receive promotional emails or communications, you can opt out at any time by contacting our support team.
To exercise any of the above rights, contact our 24/7 live chat support or send an email to [email protected].
Protection of Minors' Information
377bat provides services only to users aged 21 and above. We do not knowingly collect personal information from anyone under the age of 21.
Age is verified at the time of registration and confirmed again during the KYC process. If a user is found to be under 21, their account is immediately closed and all associated information is deleted.
If you become aware that someone under the age of 21 has opened an account on our site, please let us know at [email protected].
Changes to the Privacy Policy
This privacy policy may be updated periodically due to business changes, technological improvements, or legal requirements. When changes are made:
- The "Last Updated" date at the top of this page will be changed.
- For significant changes, a notification will be sent to the registered email address.
- Continued use of the site after changes are made will be considered as consent to the updated policy.
The latest version of this policy will always be available on this page. We ask that you review it regularly.
Contact and Complaints
For any questions, feedback, or complaints about this privacy policy, please contact us through the following:
Get support in Bengali 24/7 — live chat is the most effective way to receive an immediate response.
[email protected]
Emails are generally responded to within 24 hours. Formal data-related requests are responded to within 30 working days.
To learn more about our privacy policy or to exercise your rights, visit our FAQ page or go to the About Us section.